Refund and Returns Policy
Overview
At Cloudynest, your comfort is our top priority. We want you to love your new comforter, but if you are not entirely satisfied with your purchase, we are here to help.
30-Day Return Window You have 30 days from the date you receive your order to request a return.
Eligibility Criteria for Returns To be eligible for a return, your item must meet the following conditions:
- Unused & Unwashed: The comforter must be in its original, unwashed, and unused condition.
- Original Packaging: It must be in the original packaging, complete with all labels and tags attached.
- Proof of Purchase: You must provide a receipt or order confirmation number.
Note: Due to hygiene standards, items that have been used, washed, or damaged after delivery cannot be returned.
Return Process
- Submit a Request: Email our support team at support@cloudynest.store with your Order ID and reason for return.
- Review & Approval: Once your request is approved, we will send you a Return Authorization along with the return shipping address.
- Ship the Item: Pack the comforter securely in its original packaging and send it back to us via a trackable shipping service.
Shipping Costs: Customers are responsible for paying their own return shipping costs unless the return is due to a defect or error on our part.
Refunds
- Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- Processing: If approved, your refund will be processed immediately back to your original method of payment within 5 to 7 business days.
Exchanges & Damaged Items
Standard Exchanges: If you wish to exchange your item for a different size or color, please follow the return process and place a new order online.
Defective or Damaged Products: If your comforter arrives damaged or defective, please contact us within 48 hours of delivery with clear photos at support@cloudynest.store. We will send a free replacement or issue a full refund immediately.